Terms & Conditions

Please read these Terms & Conditions (the “Terms”). Your use of the Platform, including but not limited to account creation, depositing funds, placing bets, claiming promotions, or otherwise, constitutes your agreement to them. Do not use the Platform if you do not agree.

1. Regulatory framework and company details

1.1 Control and authorization. The Dutch Gambling Authority (KSA) granted BinoBet a remote gambling license, which the company uses to conduct business. All of our policies are in line with applicable laws and regulations, including those pertaining to data protection (GDPR/AVG), the prohibition of money laundering and terrorist financing (Wwft), the Sanctions Act of 1977, the Dutch Civil Code, and consumer protection (CCC).

1.2 Appendix L includes our specified support channels, VAT number, registered office address, trade register number, and license number. Note down such specifics for future reference.

1.3 Territorial scope. Real‑money play is intended for persons physically present in the Netherlands. It is your responsibility to ensure that access from your location is lawful. We may restrict access from other territories.

1.4 Languages and precedence. These Terms may be provided in Dutch and English. If there is a conflict, the Dutch version controls. Accessible formats are available on request.

1.5 Changes to the Terms. Any changes to the law, regulations, technology, or business practices may necessitate an update to these Terms. We will update the effective date and publish the amended Terms. If necessary, we will ask for renewed consent. You are required to terminate your account and discontinue use of the Platform in the event that you reject any updates.

2. Key definitions

Account — your registered profile and wallet with BinoBet.
Bonus funds — promotional credit that cannot be withdrawn until conditions are met.
Cash funds — your own deposited money and winnings not tied to bonus conditions.
CRUKS — Centraal Register Uitsluiting Kansspelen, the national self‑exclusion register.
KYC — know‑your‑customer checks to verify identity, age, and address.
PEP — politically exposed person, including close associates and family members.
RNG — random number generator used to produce random outcomes for certain games.
RTP — return‑to‑player percentage describing expected long‑term payout of a game.
STR — suspicious transaction report to FIU‑Netherlands.
Wwft — Dutch AML/CTF legislation.

3. Eligibility, exclusion, and access

3.1 Age. You must be 18 or older to register, deposit, and play. Underage use results in account closure; we will return deposits where lawful and void gameplay.

3.2 Location. You may participate in real‑money games only while physically located in the Netherlands. We use IP, GPS, Wi‑Fi, device intelligence, and other checks. Use of VPN, proxy, remote desktop, GPS spoofing, or similar tools to conceal location is prohibited.

3.3 CRUKS and self‑exclusion. If you are registered in CRUKS or self‑excluded with BinoBet, you cannot play. We check CRUKS at login and at session start and will decline access if the register shows an active exclusion. We cannot override CRUKS.

3.4 One account per person. You may hold only one account. Duplicate, shared, or managed accounts are not allowed. We detect links via personal data, devices, IPs, cookies, behaviour, and payment instruments. We may merge, restrict, or close duplicates and cancel related promotions.

3.5 Personal use only. The Platform is for private entertainment. Commercial use, pooled bankrolls, team play, resale of accounts, advantage‑play services, or automation (bots, scripts, solvers) are forbidden.

3.6 Eligibility confirmation. We may ask you to confirm eligibility at any time. Refusal may lead to suspension or closure.

4. Registration and verification (KYC)

4.1 More information is required. At the very least, we need your full legal name, date of birth, country of origin, physical address, email, and phone number. Gathering device IDs may be necessary for regulatory and safety purposes.

4.2 Identity and age. Proper identification documents are utilized for this purpose, such passports, national IDs from the EU or EEA, driver’s licenses in the Netherlands, or residence permits. Using liveness or a selfie, we can confirm that you are the rightful owner of the document.

4.3 Here is the address Submit no more than three months’ worth of supporting documents, such as a utility bill, bank statement, BRP extract, or official government letter. It can be used in situations when reliable electronic verification is accessible.

4.4 Payment method ownership. Deposits and withdrawals must use methods in your name. We may request a redacted bank statement (showing name and IBAN) or a masked card image (first 6 and last 4 digits). Third‑party payments are not allowed.

4.5 Re‑verification. We may request updated documents if you change details, add payment methods, request large withdrawals, or trigger risk indicators. Pending verification we may limit withdrawals and gameplay.

4.6 Accuracy. You must provide truthful, complete, and current information. Misrepresentation may result in restriction, cancellation of bonuses, reversal of illicit winnings, and regulatory reporting where required.

5. Responsible play and duty of care

5.1 Principles. Player safety is a priority. We design the Platform to support control and transparency and we intervene when we detect risk of harm.

5.2 Player tools. You can set deposit, loss, wager, and time limits (daily/weekly/monthly). Decreases apply immediately; increases take effect only after a cooling‑off period (minimum 24 hours). You can enable reality checks, take time‑outs, or self‑exclude.

5.3 Interventions. We monitor for indicators such as deposit spikes, chasing losses, night‑time play, frequent limit changes, and signs of financial distress. We may contact you, apply limits, request affordability evidence, or suspend play.

5.4 Support. We provide links to independent organisations on our Responsible Gambling page. If gambling is affecting your health, relationships, or finances, seek help and consider long‑term exclusion.

6. Wallet, deposits, withdrawals, and safeguarding

6.1 Currency. Accounts operate in euros (EUR). If other currencies are introduced, we will show rates and any fees before confirmation.

6.2 Deposits. Available methods and limits are shown in the cashier. We do not accept cash or cheques. Some deposits may remain pending until confirmed by your bank or provider.

6.3 Withdrawals. You may request withdrawal of your available cash balance at any time, subject to verification and checks. Where possible, we return funds to the original payment method (pay‑to‑source). We may split large withdrawals for security or network constraints.

6.4 Processing times. Estimated times are displayed in the cashier. Delays may occur due to verification, public holidays, or payment‑network disruption. We will keep you informed.

6.5 Fees. We aim to absorb transaction costs. Where a fee applies (specific method, manual transfers, repeated cancellations), it is shown before you confirm.

6.6 Chargebacks. Unjustified chargebacks may result in suspension. Winnings associated with charged‑back deposits may be treated as void until resolution.

6.7 Incorrect credits. Funds credited in error remain our property. You must notify us and not spend them. We may reverse entries and recover amounts paid out in error.

6.8 Safeguarding. Customer funds are held in segregated accounts in line with licence conditions. Our safeguarding model is described on the Platform.

6.9 Dormant accounts. After 12 months without login, an account becomes dormant. We attempt to contact you. A reasonable monthly dormancy fee may be charged from month 13 (see Appendix H). Fees stop on login, withdrawal, or closure. Funds remain safeguarded.

7. Use of the Platform

7.1 Security. Keep credentials secret and enable multi‑factor authentication where available. You are responsible for activity on your account unless we fail to keep the Platform secure.

7.2 Prohibited actions. Do not: access or probe systems without authorisation; introduce malware; scrape or copy content; reverse‑engineer; use automation; collude; transfer value between accounts; or exploit obvious errors.

7.3 Maintenance. We may update software and perform maintenance. Services may be temporarily unavailable. We aim to schedule off‑peak and to provide reasonable notice.

7.4 Records. Your account history shows deposits, withdrawals, and play. Contact support for extended statements.

8. AML/CTF, sanctions, and fraud control

8.1 Legal duties. We comply with Wwft and the Sanctions Act. We verify customers, monitor transactions, and file STRs with FIU‑Netherlands when appropriate. We screen against sanctions and PEP lists.

8.2 Source of funds/wealth. For higher‑risk profiles or significant transactions we may request documents (payslips, bank statements, tax returns, sale contracts). If sufficient evidence is not provided, we may restrict or terminate the relationship.

8.3 Fraud controls. We use device intelligence, behavioural analytics, and vendor tools to prevent account takeover, bonus abuse, payment fraud, and collusion. We may close linked accounts and confiscate illicit gains.

8.4 Confidentiality. We will not inform you about STRs where the law prohibits disclosure (no tipping‑off).

9. Games, fairness, and settlement

9.1 Game information. Each game displays rules, RTP, and features. By playing, you accept those rules.

9.2 RNG certification. RNG games use certified random number generators. Independent labs test RNGs and mathematics against recognised standards.

9.3 Live dealer. Outcomes are determined by physical equipment operated in secure studios. If a stream drops after bet acceptance, the round may complete on the server or be voided per studio rules.

9.4 Bet acceptance. A bet is accepted when displayed with a unique identifier in your history and the stake is deducted.

9.5 Settlement and corrections. We settle results promptly. If an error causes a wrong outcome or payout, we correct and adjust balances. Our and our suppliers’ logs are authoritative.

9.6 Disconnections. If you disconnect mid‑round, you may resume when you reconnect. If the round completed on our servers, the outcome stands. Stakes for rounds that did not start due to disconnection are returned.

9.7 Advantage play and collusion. Collusion, hole‑carding, and exploiting obvious errors are prohibited. We may void affected bets, remove illicit profits, and close accounts.

9.8 Jackpots. Progressive jackpots are operated by networked systems; values are indicative until confirmed. The official jackpot server record determines the winning amount and entitlement. See Appendix F.

10. Promotions, bonuses, and rewards

10.1 Promotion Terms. Each offer has specific Promotion Terms that form part of these Terms. If there is a conflict, Promotion Terms control for that offer.

10.2 Eligibility. Offers may be limited by player segment, payment method, device, or invitation. Unless stated otherwise, promotions are limited to one per person, household, address, IP, device, or payment method.

10.3 Bonus wallet. Bonus funds are separate from cash. We show balances and progress clearly. Bonus funds cannot be withdrawn until conditions are met.

10.4 Wagering and contribution. Wagering requirements are expressed as a multiple of the bonus (and sometimes the deposit). Contribution percentages vary by game; see the table in Appendix E or the Promotion Terms. Some games may be excluded.

10.5 Maximum bet and expiry. While wagering is active, a maximum bet per spin/round may apply (e.g., €5 or 5% of the bonus). Bonuses expire after the period shown. Breaches may result in bonus removal and confiscation of associated winnings.

10.6 Irregular play. Strategies that aim to clear wagering without genuine risk (covering opposite outcomes, moving value between low‑ and high‑contribution games, one large bet at the end) are prohibited and may lead to cancellation of bonuses and related winnings.

10.7 Free spins and cashback. Free spin winnings may be credited as bonus funds and carry wagering. Cashback may be cash (no wagering) or bonus (with wagering), as stated on the offer card.

10.8 Opt‑in and opt‑out. Some promotions require opt‑in. Marketing subscriptions can be changed at any time; service messages will continue regardless.

10.9 Loyalty/VIP. Benefits are discretionary and subject to responsible‑play rules. We may change or withdraw benefits.

11. Complaints and dispute resolution

11.1 Talk to us. If you have a complaint, contact support with your username, description, and evidence (screenshots, transaction IDs). We will acknowledge and aim to resolve quickly.

11.2 Escalation. If dissatisfied, you may request review by our complaints team. We will issue a final response with reasons.

11.3 ADR. If unresolved, you may refer the dispute to an independent ADR body recognised by the KSA. Details are provided on our website and in our final response.

11.4 Court. You may also bring claims before the Dutch courts. These Terms do not limit statutory consumer rights.

12. Errors, outages, and maintenance

12.1 Obvious errors. If a price, payout, feature, or display is clearly incorrect, we may void affected bets or settle at correct terms. An obvious error is one that a reasonable person would recognise as a mistake.

12.2 System faults. If a fault affects a game or the Platform, we void affected rounds, refund stakes, and restore balances to the last confirmed correct state.

12.3 Maintenance and updates. We may suspend services to perform updates or security patches. We try to schedule off‑peak and to provide notice.

12.4 Data integrity. While we back up key systems, data loss can occur. Keep your own records of important transactions.

13. Privacy and cookies

13.1 Controller. BinoBet is the data controller for personal data processed through the Platform. Our Privacy Policy explains what data we collect, why, our legal bases, retention, and your rights.

13.2 Security. We use encryption in transit and at rest for sensitive data, access controls, and vendor due diligence. You must also protect your devices and keep your password confidential.

13.3 Marketing choices. You can manage consents in your profile. Service messages continue even if you opt out of marketing.

13.4 CRUKS/AML records. Some records must be retained under law and cannot be erased on request before legal retention periods expire.

13.5 Cookies. See our Cookie Policy for consent categories, purposes, and controls.

14. Intellectual property and user conduct

14.1 Ownership. The Platform’s software, graphics, audio‑visual content, databases, and trademarks are protected and owned by us or our licensors.

14.2 Licence. We grant a personal, non‑exclusive, non‑transferable, revocable licence to use the Platform for its intended purpose.

14.3 User content. If you submit content (e.g., chat messages), you grant us a licence to use, reproduce, and moderate it to operate and improve the Platform. Do not submit unlawful, abusive, or infringing content.

15. Liability and indemnity

15.1 Some liabilities cannot be excluded. Death or physical injury caused by carelessness, fraud, or willful wrongdoing are examples of situations when no legal limitation can apply.

15.2 limitations. With the exception of losses resulting from circumstances beyond our control, we will not be held responsible for any indirect or consequential damage, loss of data or profit (subject to clause 15.1).

15.3 Max. Either the sum of your deposits made in the three months preceding the incident or five thousand euros (€5,000) will limit our total responsibility resulting from or connected with these Terms, subject to section 15.1.

15.4 You are liable for this. In the event that we incur losses due to your illegal usage, fraud, or violation of third-party rights, as well as appropriate legal fees, you are obligated to compensate us.

16. Account actions: restriction, suspension, termination

16.1 When we may act. We may restrict, suspend, or close your account and withhold withdrawals if we reasonably suspect breach of these Terms, fraud, AML/CTF concerns, responsible‑play risks, sanctions exposure, or other regulatory issues.

16.2 Notice. Where lawful, we will explain the action taken and how to appeal. In some situations, law may prevent us from sharing details (e.g., AML investigations).

16.3 Funds on closure. On closure we return lawful balances after deducting fees or amounts owed and after completing checks. If required by law, we may freeze funds pending investigation.

16.4 Appeal. You may contact us to challenge a restriction. We will review and respond. This does not affect your right to escalate or use ADR.

17. Communications and notices

17.1 Channels. We communicate via in‑account messages, e‑mail, SMS, push notifications, or phone. Keep your contact details current and check spam folders.

17.2 Recording. We may record calls and store chats for quality, training, and compliance.

17.3 Service of notices. Notices are deemed received when sent to the contact details on your account or when posted to your in‑account inbox.

18. Third‑party services

18.1 Payments. Payment services are provided by third parties. Their terms may apply in addition to ours.

18.2 Game suppliers. Many games are offered by third‑party studios. Their game rules govern the round; these Terms govern your relationship with BinoBet.

18.3 Links. The Platform may include links to external sites. We do not control those sites and are not responsible for their content or policies.

19. Changes to services and Terms

19.1 Service changes. We may add, remove, or modify games, features, or providers. We aim to avoid disruption and will notify of material changes where feasible.

19.2 Terms changes. We may update these Terms for legal, technical, or operational reasons. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Platform and request account closure.

19.3 Historic versions. We maintain archives of previous versions and provide copies on request.

20. Governing law, jurisdiction, and language

20.1 Law. Dutch law governs these Terms.

20.2 Jurisdiction. Disputes are subject to the courts of the Netherlands, without prejudice to mandatory consumer rights and ADR.

20.3 Language. Dutch prevails; English translations are for convenience.

21. Technical standards and accessibility

21.1 Compatibility. Use current versions of major browsers and operating systems. Keep devices secure and updated.

21.2 Connectivity. A stable connection is required, especially for live games.

21.3 Accessibility. We strive to meet accessibility needs. Contact support for reasonable accommodations.

22. Final provisions

22.1 Entire agreement. These Terms, the Privacy Policy, Cookie Policy, and any Promotion Terms constitute the full agreement.

22.2 Severability. If a clause is unenforceable, the remainder remains effective. The clause is replaced by a valid clause closest in meaning and purpose.

22.3 Assignment. We may assign our rights and obligations to another licensed entity as part of a restructuring or sale. You may not assign your rights or obligations.

22.4 No waiver. A delay or failure to enforce a right does not waive that right.

Appendices

Appendix A — Acceptable KYC documents

Identity (valid & unexpired)

Dutch passport; EU/EEA passport or ID; Dutch driving licence; residence permit.

Address (≤ 3 months)

Bank statement; utility bill; BRP extract; official government correspondence.

Payment ownership

Bank statement showing your name and IBAN used; masked card image (first 6 and last 4 digits). Remove unrelated balances and transactions.

Source of funds/wealth (when requested)

Payslips; bank statements showing income; tax returns; documents evidencing sale of assets, business income, or inheritance.

Name changes

Provide marriage certificate, deed poll, or equivalent where names differ across documents.

Appendix B — Responsible play toolkit

Limits

Deposit, loss, wager, and time limits set per day/week/month. Decreases are immediate; increases use a cooling‑off period.

Reality checks

On‑screen reminders show elapsed time, net position, and quick links to change limits.

Time‑outs and self‑exclusion

Time‑outs block play for 24 hours to 6 weeks. Self‑exclusion can be fixed‑term or indefinite. During exclusion we block marketing.

CRUKS

National exclusion that works across licensed operators. Checked at login and session start.

Interventions

We may apply mandatory limits, require affordability information, restrict products, or suspend the account when risk indicators are detected.

Independent help

Links and numbers for Dutch support organisations are provided on our site.

Appendix C — Security practices

Encryption: TLS in transit; encryption for sensitive data at rest.
Using the principle of least privilege to limit access, mandating workers to utilize multi-factor authentication (MFA), and doing regular evaluations
To find, record, and tell others about any cases of fraud or intrusion, you need to stay attentive.
testing: regularly doing penetration testing and scanning on your own.
To deal with an incident, you need to do the following: triage, contain, eliminate, recover, and, if necessary, notify.
There are many parts to the process of managing change, such as peer reviews, testing, and getting approvals.

Appendix D — Payments: methods, timing, and fees

Methods

iDEAL, Apple Pay (cards), VISA/Mastercard, SEPA bank transfer (availability varies).

Indicative timing

Deposits: instant for iDEAL/cards; SEPA 1–2 business days.
Withdrawals: typically processed within 24 hours after checks; SEPA payouts 1–2 business days thereafter. Large wins may be paid in tranches.

Fees

We aim to absorb costs. Any fee appears in the cashier before you confirm.

Ownership

Methods must be in your name. We may return withdrawals to source.

Appendix E — Bonus contribution and max‑bet rules

Unless stated otherwise on the offer card, the following applies:

Game type	Contribution to wagering
Most video slots	100%
Live casino & table games	10%
Low‑risk/hedging bets listed in exclusions	0%

Max bet while wagering: the lower of €5 or 5% of the initial bonus value per spin/round.

Excluded/limited titles: shown in each Promotion’s terms and may be updated to maintain fairness.

Appendix F — Jackpot terms

Jackpot values are indicative until validated by the network provider.
The official jackpot server record determines the winner and the amount.
We and the provider verify eligibility and technical logs.
Payments may be split across tranches and methods due to banking limits and security checks.
If a display error shows an incorrect jackpot value, the provider’s record prevails.

Appendix G — Irregular play indicators

Hedging or covering opposite outcomes to flatten risk.
Moving value between low‑ and high‑contribution games to expedite wagering.
Placing one or a few very large bets near the end of wagering.
Collusion or team play; value transfer between accounts.
Exploiting known glitches, latency, or malfunctions.
Using automation, scripts, or bots to play or to claim offers.
Using VPN/proxy/remote desktop to bypass regional rules.

Consequences include bonus removal, confiscation of bonus‑derived winnings, account limits, or closure.

Appendix H — Dormancy and closure

Dormant status: no login for 12 months.
Notice: we attempt to contact you via e‑mail/SMS.
Dormancy fee: €5/month from month 13 to cover maintenance, stopping on login/withdrawal/closure.
Fund return: balances remain safeguarded and are paid on request after verification.
Unclaimed funds: handled in line with law and guidance.

Appendix I — Disconnection & error handling

Disconnection mid‑round: on reconnection, the server‑side result is displayed. If the round did not start, the stake is returned.
Game crash: we restore balances to the last confirmed state.
Mispriced bet or obvious error: bet may be voided or corrected to fair terms.
Interrupted live stream: the round may complete; otherwise studio rules determine the outcome.

Appendix J — Sanctions and restricted use

We screen players against EU/UN/Dutch sanctions lists.
We may refuse transactions or freeze funds where required by law.
We do not provide services where doing so would breach sanctions.

Appendix K — Glossary

ADR: Alternative dispute resolution — an independent body that can review disputes.
Affordability: An assessment of whether spend appears sustainable.
Bonus funds: Promotional credit subject to conditions.
Pay‑to‑source: Returning withdrawals to the same method used to deposit where possible.
RNG: Software that produces random outcomes.
RTP: Long‑term expected payout percentage for a game.
Severe risk case: A case where indicators of harm or financial crime are acute; stricter measures apply.

Appendix M — Versioning and change log

v4.0 (Comprehensive NL) — Full restructure for clarity; expanded Responsible Play, AML, and bonus sections; updated dormancy and jackpot appendices; added technical standards and dispute pathways.
v3.x — Prior consolidated editions. Historical copies available on request.