Payments Policy 

1) Purpose, scope, and principles

Purpose. To explain—in clear language—how money moves in and out of BinoBet: which methods we support, what limits and fees may apply, how long things usually take, and what checks we must complete first.

Scope. All player‑initiated deposits and withdrawals; refunds and reversals; chargebacks and disputes; payout of jackpots, promotions, and manual corrections; treatment of dormant balances; and the handling of payment‑related incidents.

Principles.

• Clarity first: key numbers appear before you confirm any transaction.
  
• Safety over speed: we release funds quickly once legal and fraud checks are done.
  
• Pay‑to‑source: we return withdrawals to the method used to deposit where technically possible.
  
• Player‑owned methods: we only accept instruments in your name.
  
• Compliance: we meet KSA licence conditions, Wwft duties, Sanctions Act 1977, and Dutch consumer law.
  

2) Definitions

Account holder — the natural person who registered the BinoBet account.
Available balance — cash you can withdraw now (excludes bonus funds and pending amounts).
Bonus funds — promotional credit; not withdrawable until conditions are met.
Business day — Monday to Friday excluding Dutch public holidays and bank holidays.
Chargeback — a cardholder disputes a transaction via their bank; the bank may reverse it temporarily.
Pay‑to‑source — returning a withdrawal to the same method used to deposit.
PSP — payment service provider contracted by BinoBet.
SEPA — Single Euro Payments Area bank transfers in EUR.
Verification — checks we run to satisfy identity, ownership, AML/CTF, sanctions, and fraud‑prevention requirements.

3) Supported methods

The cashier shows the methods currently available for your account. Support may change by region, bank, device, or risk status.

Deposits (illustrative, subject to live availability):

• iDEAL (instant bank payment through your own bank environment).
  
• Cards (debit/credit via approved acquirers; Apple Pay where supported).
  
• SEPA bank transfer (standard credit transfer).
  
• Additional local options may appear as enabled in the cashier.
  

Withdrawals:

• SEPA bank transfer to a verified IBAN in your name.
  
• Original funding method where technically supported (e.g., card payout/Original Credit Transaction).
  

We do not accept cash, cheques, money orders, cryptoassets, anonymous vouchers without traceability, or third‑party payments.

4) Currency and exchange

4.1 The default account currency is EUR (€).
4.2 If we ever enable other currencies, we will display the applied FX rate and any fees before you confirm. Your bank may apply its own FX spreads or cross‑border fees that we do not control.

5) Limits

5.1 Per‑transaction minimum/maximum amounts are shown per method inside the cashier.
5.2 Daily/weekly/monthly limits can apply for responsible‑play and risk reasons. You may lower your own deposit limits any time; increases use a cooling‑off period.
5.3 We may set introductory limits for new accounts and raise them once you pass verification milestones.
5.4 We reserve the right to limit or decline a transaction if it appears unusual for your profile, breaches policy, or exceeds risk thresholds.

6) Fees

6.1 BinoBet aims to absorb routine processing costs. Where a fee applies (e.g., manual SEPA payout, repeated withdrawal cancellations, special handling, cross‑border charges), the amount is shown before you confirm.
6.2 Your bank, card issuer, or PSP may apply their own fees outside our control (for example, incoming transfer fees).
6.3 We do not surcharge deposits. If a third‑party fee is passed on, the cashier will show it explicitly.

7) Processing times

Deposits

• iDEAL / Cards / Apple Pay: usually instant after your bank authorises.
  
• SEPA transfer: typically 1–2 business days from when your bank releases the transfer.
  

Withdrawals

• Internal approval window: most requests are reviewed within 24 hours. Larger or higher‑risk payouts may need extra checks.
  
• Payout execution: once approved, SEPA usually arrives in 1–2 business days; card payouts vary by scheme.
  
• Weekends & holidays: banking networks may delay settlement; we process in the next business window.
  

Timings are indicative. We will keep you informed in the cashier and by email when status changes.

8) Pay‑to‑source and payout routing

8.1 Where supported, we return funds to the original deposit method. This protects you and reduces money‑laundering risk.
8.2 If the original method cannot receive payouts (e.g., certain iDEAL flows), we pay to a verified IBAN in your name.
8.3 We may split a payout across methods to reflect prior deposit flows or to comply with scheme rules and risk controls.
8.4 We do not route withdrawals to new or unverified instruments without additional checks.

9) Ownership of payment instruments

9.1 The name on your BinoBet account must match the name on your bank account or card.
9.2 We may request a redacted bank statement (showing name and IBAN) or a masked card image (first 6 and last 4 digits only) to confirm ownership.
9.3 Third‑party payments, business accounts without prior approval, and mule activity are prohibited.

10) Verification and temporary holds

10.1 We conduct verification to meet Wwft and licence obligations and to prevent fraud. Triggers include: first withdrawal, large payout, new instrument, change of details, sanction/PEP hits, or unusual patterns (e.g., rapid deposit‑withdraw cycles).
10.2 While a review is in progress, a withdrawal may show as Pending. We aim to resolve quickly and request only what is necessary.
10.3 If we cannot complete verification or if risk remains high, we may limit, suspend, or close the account and return funds where lawful.

11) Failed, reversed, or disputed transactions

11.1 Deposit failures: if your bank declines a deposit, no funds are credited. If a deposit arrives and is later reversed, we may remove provisional credit.
11.2 Withdrawal failures: if a payout fails (e.g., incorrect IBAN), we will return the amount to your gaming wallet and ask you to correct details.
11.3 Disputes: contact support first; we can often resolve quicker than a bank dispute.

12) Chargebacks

12.1 Filing a chargeback without contacting us may delay resolution. We supply evidence to your bank or card scheme.
12.2 If a deposit is charged back, related winnings may be treated as contingent until the dispute is settled.
12.3 Repeated or unfounded chargebacks may lead to account suspension and recovery of our reasonable costs.

13) Refunds and reversals

13.1 Deposits used for gameplay are generally non‑refundable.
13.2 In case of a duplicate or erroneous transaction, we refund the mistaken amount to the original method where possible.
13.3 Refunds follow verification rules (Sections 8–10). If investigation indicates policy breach or abuse, we may refuse a refund in line with consumer law.

14) Withdrawals — detailed rules

14.1 You may request withdrawal of available cash funds at any time, subject to checks and any active bonus conditions (see Section 19).
14.2 We may set a minimum withdrawal amount per method; your cashier shows the current figure.
14.3 We reserve the right to aggregate multiple small withdrawals for operational or security reasons.
14.4 We may require that you withdraw to the same method(s) used for deposit in proportion to your prior funding, subject to scheme capabilities and regulatory guidance.
14.5 If you request a withdrawal while a bonus is active and wagering is incomplete, the system warns you that the bonus and any unconverted bonus‑derived winnings may be removed if you proceed.

15) Jackpots and large wins

15.1 Progressive jackpots are validated by the network provider. The official jackpot server record determines the amount and entitlement.
15.2 We may require additional KYC and Source of Funds/Wealth evidence before paying large wins.
15.3 Large amounts may be paid in tranches due to banking limits or risk controls; we will provide a schedule and status updates.
15.4 Publicity and press rules (if any) are set out in the relevant Promotion Terms.

16) Wallet structure and statement of funds

16.1 Your wallet shows cash and bonus balances separately.
16.2 Your transaction history lists deposits, withdrawals, adjustments, and bonus movements. Contact support if you need an extended statement.
16.3 Where a correction is necessary (e.g., obvious system error), we adjust to the last accurate state and notify you.

17) Responsible play and affordability checks

17.1 Payments link to our duty of care. If we see risk indicators (rapid spend increases, night‑time play, payment distress), we may contact you, apply limits, or pause withdrawals while we review affordability.
17.2 You can set deposit, loss, wager, and session limits and time‑outs in Account → Responsible Play. Decreases apply immediately; increases use a cooling‑off period.
17.3 Self‑excluded or CRUKS‑listed players cannot deposit or withdraw except to return remaining balances where legally allowed.

18) Fraud prevention and sanctions screening

18.1 We use device intelligence, velocity checks, and behavioural analytics to detect account takeover, bot activity, and value transfer. Suspicious activity can lead to holds, cancellations, or closure.
18.2 We screen transactions against EU/UN/Dutch sanctions lists and may refuse or freeze payments where the law requires.
18.3 We report suspicious transactions to FIU‑Netherlands as required by law. We do not “tip off”.

19) Interaction with bonuses and promotions

19.1 Cash and bonus balances are separate. You cannot withdraw bonus funds or winnings from bonus funds until wagering and other conditions are met.
19.2 Withdrawing before completion may forfeit the active bonus and associated bonus‑derived winnings; the cashier warns you beforehand.
19.3 See the Bonus & Promotions Policy and the relevant Promotion Terms for contribution tables, max‑bet rules, and expiry.

20) Data protection and privacy

20.1 We process payment data under our Privacy Policy and apply security controls appropriate to its sensitivity.
20.2 We retain payment records for periods required by Wwft, tax, and accounting law.
20.3 We share data with payment providers, banks, and security partners strictly to process transactions, prevent fraud, and meet legal duties.

21) Service incidents and planned maintenance

21.1 We strive for high availability, but outages can occur at banks, card networks, PSPs, or the Platform. If an incident affects deposits or withdrawals, we post a notice and keep you updated.
21.2 Planned maintenance is scheduled outside peak hours where feasible, with reasonable notice.

22) Complaints and dispute resolution

22.1 Contact Support with your username, transaction ID, date/time, method, and screenshots.
22.2 We will investigate and provide a reasoned response.
22.3 If you remain dissatisfied, you may escalate to our complaints team. After our final response, you can refer the matter to an independent ADR body recognised by the KSA or to the Dutch courts, without prejudice to statutory rights.

23) Dormant accounts and unclaimed balances

23.1 An account with no login for 12 months becomes dormant. We will attempt to contact you beforehand.
23.2 From month 13, a reasonable monthly fee may apply to cover maintenance (see T&Cs). Logging in, withdrawing, or closing the account stops dormancy fees. Funds remain safeguarded at all times.
23.3 If we cannot reach you, we handle unclaimed balances in line with law and guidance.

24) Communication, transparency, and records

24.1 We confirm deposits and withdrawals on‑screen and by email.
24.2 Your cashier shows live status: Pending, Processing, Paid, or Returned.
24.3 We keep audit trails for all payment actions. You can request copies of your records subject to legal limits and privacy rules.

25) Security controls

• TLS encryption for data in transit; secure storage for sensitive identifiers.
  
• Role‑based access and MFA for staff handling transactions.
  
• Device‑risk and IP reputation checks at key steps.
  
• Reconciliations between wallet, PSP, and bank statements.
  
• Separation of duties between initiators and approvers for manual payouts.
  
• Regular vendor due diligence and penetration testing.
  

26) Special cases and edge scenarios

26.1 Name changes: provide legal proof (e.g., deed poll, marriage certificate) before we update records.
26.2 Bank migrations: if your IBAN changes due to bank migration, we may ask for a fresh ownership proof.
26.3 Joint accounts: we only pay to an account where you are named holder.
26.4 Multiple instruments: we may require you to nominate a primary instrument when several are in use.
26.5 Regulatory holds: we may pause payments when a legal request or court order is served.

27) Examples 

• Example A — iDEAL deposit, slot play, small withdrawal
  You deposit €50 via iDEAL (instant). After play, you request €35 withdrawal at 18:00 Friday. We approve Saturday morning; SEPA lands Monday/Tuesday depending on your bank.
  
• Example B — Card deposit, large win
  You deposit €100 by card, win €8,000, and request withdrawal. We verify ID and request Source of Funds for the deposit method and Source of Wealth due to size. After approval, we release payouts in tranches aligned with scheme and banking limits.
  
• Example C — SEPA deposit pending
  You initiate a SEPA deposit on Wednesday evening. Funds usually appear Thursday/Friday. We credit on receipt and send a confirmation.
  

28) Method comparison

Method	Deposit speed	Withdrawal route	Typical payout time after approval	Ownership proof
iDEAL	Instant	SEPA to verified IBAN	1–2 business days	May be requested
Card / Apple Pay	Instant	Back to card where supported, else SEPA	Same day to 24h (card) or 1–2 days (SEPA)	May be requested
SEPA transfer	1–2 business days	SEPA to verified IBAN	1–2 business days	May be requested

Figures are examples. Your cashier shows live timelines and any limits or fees before you confirm.

29) Interaction with AML & KYC Policy

Payments are integral to our AML & KYC Policy. We may request documents such as bank statements (with non‑relevant data redacted), payslips, or transaction receipts to understand funding sources. We assess plausibility, consistency, and affordability. Where suspicion remains, we may file an STR with FIU‑NL and pause payments without prior notice as required by law.

30) Changes to this Policy

We may update this Policy due to law, regulator guidance, or operational needs. We will publish the new version with the effective date. Where changes are material, we will notify you in the Platform and, where required, seek renewed consent to proceed with pending actions.